Crowd Controller

A crowd controller keeps order at a public place by:

• screening the entry of people into a place
• monitoring or controlling the behaviour of people in a place
• removing people from a place.

For example, a hotel security guard needs a crowd controller licence but an usher does not.

Apply for a licence

To apply, you must:

• meet the eligibility criteria
• complete the training requirements and attach proof of qualifications
• complete the Security Providers Form 1-1 - Application for a security provider class 1 individual licence
• provide originals or certified copies of your birth certificate, birth extract, passport, Australian citizenship certificate or drivers licence
• pay the appropriate licence fee (fees are listed on the application form)
• pay the criminal history check fee
• pay the fingerprinting fee
• lodge the application (lodgement details are listed on the application form).

Fingerprinting

All security providers must be fingerprinted by the Queensland Police Service. After you´ve lodged your application, you will receive a letter from the Office of Fair Trading that details the process for having your fingerprints taken.

Eligibility

To be eligible for a licence, you must:

• be 18 years or older
• have no recorded conviction of a disqualifying offence within the previous 10 years
• have no unrecorded finding of guilt of a disqualifying offence in the previous five years
• not be considered a risk to public safety
• have successfully completed the training.

Training requirements for a new licence

To qualify for an unrestricted crowd controller licence, you must successfully complete the following competency units from the National Asset Security Training Package

Training Units.

• CPPSEC2001ACommunicate effectively in the security industry
• CPPSEC2002A Follow workplace safety procedures in the security
• CPPSEC2003B Work effectively in the security industry
• CPPSEC2005A Work as part of a security team
• CPPSEC2006A Provide security services to clients
• CPPSEC2011A Control access to and exit from premises
• CPPSEC2012A Monitor and control individual and crowd behaviour
• CPPSEC2014A Operate basic security equipment
• CPPSEC2015A Patrol premises
• CPPSEC3002A Manage conflict through negotiation (TR)
• CPPSEC3003A Determine response to security risk situation
• CPPSEC3007A Maintain security of environment
• CPPSEC3013A Control persons using empty hand techniques (TR)
• HLTFA301B Apply first aid (TR)
            

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